No Refund Policy

Due to the perishable nature of flowers and the need for prompt attention to ensure customer satisfaction, we do not offer refunds or returns on floral arrangements or products once they have been delivered or picked up. We take pride in the quality and freshness of our flowers, and we encourage you to contact us immediately if you have any concerns regarding your order.

Exceptions:

  • Damaged or Defective Flowers:

    If you receive flowers that are visibly damaged or of poor quality upon delivery or pickup, please contact us within 12 hours, and we will do our best to rectify the situation.

  • Incorrect Order:

    If we have made a mistake in your order, please contact us immediately, and we will make every effort to correct it.

Contact Information:

ClovisBlooms.com
Clovisbloomsotc@gmail.com
Located in Clovis California

Please note: We are committed to providing you with a positive experience. We encourage you to carefully review your order before confirming your purchase and to contact us promptly with any questions or concerns.

Flower Shop Terms and Conditions

1. Order Placement & Acceptance:

  • 1.1: By placing an order, you agree to these terms and conditions. 

  • 1.2: We reserve the right to refuse or cancel any order at our discretion. 

  • 1.3: All orders are subject to availability and confirmation. 

  • 1.4: We will notify you if an item is unavailable and offer a suitable substitute or a full refund. 

2. Products & Substitutions:

  • 2.1: We strive to use the highest quality flowers and materials, but due to seasonal availability and market conditions, substitutions may be necessary.

  • 2.2: We will make every effort to maintain the overall style, color scheme, and value of your order when substitutions are made.

  • 2.3: We may deliver some flowers in bud to increase vase life. 

3. Delivery:

  • 3.1: Delivery dates and times are estimates and cannot be guaranteed. 

  • 3.2: We will make every effort to deliver on time, but we are not responsible for delays due to circumstances beyond our control (e.g., weather, traffic, etc.). 

  • 3.3: Please ensure the recipient's address is accurate and complete. 

  • 3.4: If a delivery cannot be made due to an incorrect address or recipient unavailability, we may attempt to redeliver or offer a refund (excluding delivery fees). 

  • 3.5: We are not responsible for damages or deterioration of flowers after delivery. 

4. Cancellations & Refunds:

  • 4.1

    Cancellations for Orders must be made at least 3 days prior to the delivery date to receive a full refund. 

  • 4.2

    For cancellations made within 2 days, a partial refund may be offered, depending on the circumstances. 

  • 4.3

    We reserve the right to cancel an order and issue a full refund if we are unable to fulfill the order due to unforeseen circumstances. 

5. Payment:

  • 5.1: Payment is due upon placing the order.

  • 5.2: We accept [Visa, MasterCard, Amex].

  • 5.3: We reserve the right to charge a late payment fee for orders not paid same day. 

6. Liability:

  • 6.1: We are not liable for any damages or losses resulting from the use of our products or services.

  • 6.2: We are not responsible for any allergic reactions or sensitivities to our flowers or materials.

  • 6.3: Our liability is limited to the purchase price of the order. 

7. Privacy:

  • 7.1

    We collect and use your personal information only for the purpose of fulfilling your order.

  • 7.2

    We will not share your personal information with third parties without your consent. 

8. Contact Information:

  • 8.1: For any questions or concerns, please contact us at ClovisBloomsotc@gmail.com. 

9. Governing Law:

  • 9.1: These terms and conditions are governed by the laws of California.